Warranty policy
1. Warranty coverage
Every product sold on thepocketmall.in that is marked "1 Year Warranty" is covered against manufacturing defects for 12 months from the date of delivery.
- The warranty applies only to the original buyer and the original order.
- Proof of purchase is the order ID or the registered mobile number used at checkout.
- A replaced unit carries the remaining period of the original warranty, not a new 12 months.
2. First 7 days: free replacement
If the product arrives dead, damaged or not working, we replace it free within 7 days of delivery. We pay both the pickup and the re-delivery charges.
- Report the issue on WhatsApp within 7 days of delivery.
- Share an unboxing or problem video (see section 4).
- The product must be returned with its original box, accessories.
3. What is covered and what is not
|
Covered |
Not covered |
|---|---|
|
Speaker not powering on despite full charge |
Physical damage: drops, cracks, broken horn or body |
|
Battery not charging or holding charge (manufacturing fault) |
Water, liquid or moisture damage |
|
No sound or distorted sound |
Damage from a non-standard or faulty charger |
|
Preloaded Gurbani/Paath not playing |
Opening, repairing or tampering by anyone other than us |
|
Bluetooth not connecting |
Normal wear: scratches, fading, finish marks |
|
Buttons or controls not working |
Lost cables, adaptors or accessories |
|
|
Usage or setting issues that our support team can fix remotely |
Battery backup naturally reduces over time with use. A gradual drop in backup is not a defect.
4. How to make a warranty claim
All claims start on WhatsApp so most issues can be solved the same day, without sending the product anywhere.
- Message us on WhatsApp at +91 95097 33324 with your order ID.
- Send a 15–30 second video clearly showing the problem (for example, pressing the power button with the speaker not turning on).
- Our support team will guide you on a short call or video to check settings, charging and mode buttons. Many issues are fixed at this step.
- If the defect is confirmed, we will share the resolution and pickup details within 2 working days.
Claims without a video, or for products where the defect cannot be confirmed, may not be approved.
5. Resolution and shipping charges (day 8 to 12 months)
After the first 7 days, we fix confirmed defects in the fastest way possible. We decide the right option after checking the video.
|
Issue type |
What we do |
Shipping cost to customer |
|---|---|---|
|
Accessory fault (cable, adaptor, memory card) |
We send the replacement part |
Free |
|
Usage or settings issue |
Fixed on WhatsApp call or video |
Free |
|
Confirmed product defect |
Repair or replacement after pickup |
Flat Rs. 149 pickup and shipping fee |
- The Rs. 149 fee covers both pickup and re-delivery and is paid online before the pickup is booked.
- If pickup is not available at your pincode, you can courier the product to our address and we will cover re-delivery.
- If the same unit develops the same defect twice, the second claim is free.
- If the exact model is out of stock, we will replace it with an equal or higher value product.
6. Other terms and contact
- This policy applies to orders placed on or after the date shown at the top of this page. Earlier orders follow the warranty terms shown at the time of purchase.
- The warranty does not cover refunds. Refunds are handled under our Refund & Return Policy.
- Free gifts included with an order are not covered by the warranty.
- This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019.
- Any dispute is subject to the jurisdiction of courts in [City], India.
Contact: WhatsApp +91 95097 33324 · support@thepocketmall.in · Monday to Saturday, 10 AM to 7 PM.